I recently got the chance to do a consulting job for an e-commerce company to help with the to-be customer journey design. This was my first experienc...
CEOs often wonder how and where they should start their digital transformations. Should they focus on the digital transformation of their customer ser...
Digital wallets: Business model. Now that we have suddenly realized the importance of going cashless, fintechs have started to feel the customer deman...
On Digital Compression and Heinz Ketchup: I was listening to the CEO of Shopify speaking about what I understood to be the concept of "digital compres...
"The person who does wrong, does wrong to themselves. The unjust person is unjust to themselves—making themselves evil." When you do something wrong,...
